Plans and billing
The Billing & usage page
A plan belongs to an organization and covers all its projects. Everything about it is on one page in the cabinet: open your organization (click its name in the breadcrumb at the top) and click Billing & usage in the menu.
Current plan, usage this month and the plans to change to
The page has four parts:
- Current plan: its name, its monthly price and the date it started.
- Usage in the current month: one bar per quota. See Usage.
- Change plan: a card per plan. See Changing the plan.
- Invoices: the invoices issued so far. See Invoices.
Every member of the organization can open the page. Only owners and admins can change the plan.
Plans
Every plan includes facets, synonyms, ranking rules, autocomplete, analytics and MCP access. Plans differ in four quotas: documents, searches a month, indices and seats.
Free
Free
- Documents
- 10,000
- Searches / month
- 10,000
- Indices
- 1
- Seats
- 2
Starter
€29 / month
- Documents
- 100,000
- Searches / month
- 100,000
- Indices
- 3
- Seats
- 5
Growth
€99 / month
- Documents
- 1,000,000
- Searches / month
- 1,000,000
- Indices
- 10
- Seats
- 15
Enterprise
Custom
- Documents
- Custom
- Searches / month
- Custom
- Indices
- Custom
- Seats
- Custom
A new account starts on Free. Enterprise has custom limits; its card has a Contact us button that writes to sales.
Usage
Usage in shows the usage of this calendar month (UTC) against each quota of your plan, for example 0 / 10,000 (0%). A quota marked (custom limit) was set for your organization by Zaproo.
| Quota | Label on the page | How it is counted |
|---|---|---|
| Documents | Documents | The documents stored in all indices of the organization, at the last count. |
| Searches a month | Searches this month | Every search with a saved profile in the calendar month, summed. Autocomplete requests do not count. |
| Indices | Indices | The indices of the organization, at the last count. |
| Seats | Seats | The members of the organization, at the last count. |
Usage updates hourly
Usage is rolled up every hour, at five past the hour (UTC). The line under the bars says when it was last updated, so a burst of searches shows up within the hour, not at once. A new organization sees Usage is counted hourly and has not been counted yet. until the first roll-up.
Quotas are soft
Nothing is blocked when you reach a quota. Search, uploads and the cabinet keep working.
- At 80% of a quota, the project's Indices page shows a warning such as "You have used 80% of your documents", and the organization's owners and admins get one email.
- At 100%, the warning says you have reached the limit of your plan, and they get one more email.
The warnings have a Billing button that opens the Billing & usage page. Each email goes out once per quota and month. Usage past 100% is shown as it is, for example 130%. Consider a larger plan when a quota stays near its limit. A Zaproo administrator can also set custom limits for an organization; the page marks those.
The API has its own hard limits on sizes and rates, the same on every plan. See Limits.
Changing the plan
- On the Billing & usage page, click Change plan at the top, or scroll to the Change plan section.
- On the card of the plan you want, click Switch to plan name.
- Read the summary and click Confirm.
The change takes effect at once. The page then says You are now on the plan name plan and names the proration invoice, if one was issued. For Enterprise, click Contact us instead.
Only organization owners and admins can change the plan. Other members see the buttons greyed out, with a note that says so. If someone else changed the plan at the same moment, the cabinet asks you to reload and try again. The plan cannot be changed while Zaproo support is signed in as you.
Proration
When a plan with a price is involved, the change issues a proration invoice right away with two lines:
- A credit for the old plan's unused days of this month.
- A charge for the new plan's remaining days of this month.
Both count the day of the change. Each line is the monthly price times the days left divided by the days in the month, rounded half up to the cent. Free and Enterprise count as zero.
For example, from Starter (EUR 29) to Growth (EUR 99) on 16 October, with 16 of 31 days left: a credit of EUR 14.97, a charge of EUR 51.10, an invoice of EUR 36.13. A downgrade gives a negative total, a credit.
Invoices
The Invoices table on the Billing & usage page lists the last 24 invoices with their Number, Date, Type and Amount. The type is Monthly or Plan change, followed by the month it covers. Click PDF in a row to download the invoice.
- On the 1st of each month (00:15 UTC), every organization that was on a paid plan when the month began gets an invoice for the month, at the full price of its plan.
- An organization that changed plan during the previous month was billed for its days on the new plan by the proration invoice, and gets the full monthly invoice from the next month on.
- Amounts are in euros.